Privacy Policy

Granite Billing LLC
Last Updated: April 22, 2025

At Granite Billing LLC (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website (granitebilling.com) or opt in to our text messaging program (“Messaging Service”). By using our website or Messaging Service, you agree to the terms of this Privacy Policy.

1. Who We Are

Granite Billing LLC is a mental health billing service provider, offering services such as insurance claims filing, denial resolution, and payment management for practices across the United States. Our website address is http://granitebilling.com. For questions, contact us at:

Email: info@granitebilling.com
Phone: (603) 273-0660
Address: PO Box 102, Rindge, NH 03461

2. Website Data Collection

This section describes how we collect and use personal data when you interact with our website.

2.1 Comments

When you leave comments on our site, we collect the data shown in the comments form, your IP address, and browser user agent string to help detect spam. An anonymized string (hash) created from your email address may be provided to the Gravatar service to check if you use it. After comment approval, your profile picture is publicly visible with your comment.

2.2 Media

If you upload images to our website, avoid including embedded location data (EXIF GPS). Visitors can download and extract location data from images on the site.

2.3 Contact Forms

When you submit a contact form, we collect the information you provide (e.g., name, email, message) to respond to your inquiry. This data is stored securely and used only for customer support purposes.

2.4 Cookies

We use cookies to enhance your experience:

Comment Cookies: If you leave a comment and opt in, we save your name, email, and website in cookies for convenience. These last one year.
Login Cookies: Visiting our login page sets a temporary cookie to check browser compatibility, discarded when you close your browser. Logging in sets cookies for login information (two days) and screen options (one year). “Remember Me” extends login cookies to two weeks.
Editing Cookies: Editing or publishing an article saves a cookie with the post ID (no personal data), expiring in one day.

You can manage cookie preferences via your browser settings.

2.5 Embedded Content

Our site may include embedded content (e.g., videos, images) from other websites. These sites may collect data, use cookies, or track interactions, behaving as if you visited their site. Check their privacy policies for details.

2.6 Analytics

We may use analytics tools to track website usage (e.g., page views, visitor behavior). These tools collect anonymized data to improve our site but do not identify individual users unless you provide personal information.

3. SMS Data Collection

This section applies to our Messaging Service, where we send SMS or MMS for transactional or promotional purposes.

3.1 Information We Collect

We collect:

Phone Number: The mobile number you provide when opting in.
Messaging History: Content of messages sent/received, timestamps, and delivery status.
Opt-In/Opt-Out Data: Records of your consent or opt-out requests.

Data is collected via web forms, text opt-ins (e.g., texting “JOIN” to our number), or during account setup, and through our messaging provider (Ooma Office or MessageDesk).

3.2 How We Collect SMS Data

We obtain explicit consent through:

Web Forms: Checking a box or submitting a form on our site.
Text Opt-In: Sending a keyword to our messaging number.
Account Setup: Opting in during billing or account creation.

A link to this Privacy Policy is provided at opt-in.

3.3 How We Use SMS Data

We use your data to:

Send transactional SMS (e.g., payment reminders, invoice notifications).
Send promotional SMS (e.g., service offers, billing tips) if opted in.
Inform you via SMS that you’ve consented to receive messages from Granite Billing (e.g., in welcome or confirmation messages).
Respond to your messages or inquiries.
Improve our Messaging Service and ensure legal compliance.

Consent to SMS is not required to purchase our services.

3.4 Message Frequency and Costs

Frequency: Varies based on account activity (e.g., 1-5 transactional messages/month, more for promotional campaigns).
Costs: We do not charge for SMS, but standard message/data rates may apply per your carrier’s plan.

4. Data Sharing

We do not sell, rent, trade, or transfer your personal data for profit. We may share data with:

Service Providers: Third parties like Ooma Office (Privacy Policy), MessageDesk (Privacy Policy), or analytics/spam detection services, bound by privacy agreements.
Legal Requirements: To comply with laws, regulations, or government requests, or protect our rights, safety, or property.

SMS opt-in data is not shared for purposes unrelated to our services.

5. Data Security and Retention

We use industry-standard security to protect your data from unauthorized access, loss, or misuse. Our providers maintain similar standards. We retain:

Website Data: Comments and metadata indefinitely for moderation; user profile data until deleted by you or us.
SMS Data: For as long as you use our Messaging Service or as required by law (e.g., TCR recordkeeping). Opt-out data is kept to honor your request.

6. Your Rights

You have the right to:

Access: Request data we hold about you.
Correction: Fix inaccurate data.
Deletion: Request data deletion, subject to legal obligations.
Opt-Out: Stop SMS by replying “STOP” or emailing info@granitebilling.com. Website users can request comment/account data deletion.
Help: Reply “HELP” to any SMS for more information (e.g., support contact details).

To exercise these rights, contact us at info@granitebilling.com or (603) 273-0660. SMS opt-outs may take 10 business days.

7. Data Protection and Breach Procedures

We protect your data with encryption, secure servers, and access controls. In case of a data breach, we will notify affected users and authorities as required by law (e.g., within 72 hours under CCPA) and take steps to mitigate harm.

8. Third-Party Data

We may receive data from third parties like spam detection services (for comments) or analytics tools, but only in anonymized form unless you provide personal information.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted at granitebilling.com/privacy-policy with the “Last Updated” date. Continued use of our website or Messaging Service constitutes acceptance of the revised policy.